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SalaryWe currently have an exciting opportunity for an Operations Technical Coordinator to join our busy fulfilment team.
This is a permanent full-time role and is an excellent opportunity to become a City and Guilds employee where you can build a long term career.
Initially you will be based an our Wakefield office but as soon as you are fully trained to do the role and on the completion of your probationary period, we will be happy to offer flexibility and the role will become a hybrid so you must be based within communting distance of WF1.
As part of the Exam and Results Services Team you will be responsible for delivering maintaing and supporting our key deliveribles in a timely and efficient manner. The role involves a range of tasks including solving technical problems, in a second line capacity, that we encounter day to day.
We are wanting to hear from candidates that have a good technical understanding of systems for master data, data integration and data processing as well as an understanding of applications such as Microsoft Lists, Excel, word and Powerpoint).
We shortlist on an ongoing basis and may close the advert early. To avoid disappointment please submit your application as soon as possible.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
About the role
As an Operations Technical Coordinator you will apply your technical knowledge in relation to systems and processes within the team and provide your expertise and guidance on the resolution of system, data and service queries. You will work with internal teams such as our Data team, Operational delivery and our Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds.
You will also be responsible for our results and qualification processing functions to perform efficiently and on time to agreed KPPI's at key periods within the year.
About you
Candidates will need a solid technical understanding of systems for Master Data, Data Intergration and data processing and be competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise you own work whilst building relationships effectively with both internal and external stakeholders.
You will need good communication skills and problem solving skills with a positive can do attitude with a focus on producing high quality outputs. Additionally you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators.
Our Story And Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, were proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means were uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location.
Next Steps And How To Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
