Corporate Receptionist

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

ABP is the UK's leading port operator, with a unique network of ports across England, Scotland, and Wales. We handle approximately 25% of the UK's seaborne trade, contributing to the nation's economy and facilitating global commerce. ABP is committed to innovation, sustainability, and exceptional service delivery.

ABP is seeking a dedicated and professional Corporate Receptionist to join our Head Office team in Covent Garden in London, ABP’s primary base for our CEO and Senior Leadership Team. As the first point of contact for visitors, clients, and employees, you will play a crucial role in delivering outstanding customer service and creating a positive impression of our company.

Accountabilities

• Answering, forwarding, and screening phone calls using 8 x 8 telephony system.
• Organising and maintaining a sleek reception area
• Responsible for maintaining day-to-day office security and communicating with main building reception/security as needed
• Greeting visitors to Head Office professionally/offering assistance with coats/bags/announcements
• Manage visitor name submission for visitor badges via internal form. Create visitor badges with current software
• Ensure visitors are aware of fire procedures within the building
• Create new company ID badges, via internal systems and ensure that all leavers are removed from the system.
• Liaise with main building reception to create new building access passes
• Point of contact for the booking of taxis, couriers, meeting rooms and lunches
• SAP Purchasing – PO Requisitions, receipts, P-Cards and voucher purchases.
• Contribute to the continuous improvement of Front of House processes

Skills, experiences, qualifications and competencies

Essential

• Several years’ experience as a corporate office receptionist with flexibility to assist with occasional corporate events, hosted in the office, outside of core working hours.
• Suitably presented for a corporate head office environment and courteous telephone manner
• Confident, discreet, unflappable self-starter
• Organised, adaptable, detail orientated, capable of prioritising and communicating with stakeholders at all levels
• Excellent time management and numeracy skills
• Ability to spot and deal with potential issues before they become problems
• Strong customer service ethos. Positive, helpful demeanour
• Contribute positively as part of a team with a focus on continuous improvement
• Fluent English speaker
• Excellent written and verbal communication skills with fluent English language skills
• Intermediate proficiency in Microsoft applications including SAP, Word, Excel, Outlook, Teams, SharePoint

This is an office based role Monday – Friday 0800-1700 with an unpaid 1 hour lunch break and 2 x 15 minute breaks in the morning and afternoon. A uniform will also be provided for the role.

We can offer you a competitive annual salary, equivalent to 26 days annual leave (plus bank holidays), support for ongoing CPD, contributory pension scheme, private healthcare and access to wellness schemes & employee assistance schemes and discounts with a wide range of high street and online retailers. We also have an extensive in-house academy and industry specialists who deliver ongoing learning support.

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.