Mortgage Quality Assurance Assessor - Cardiff

Job Title: Mortgage Quality Assurance Assessor

Location: Cardiff Hybrid 2 days WFH 3 days office based once probation period has been passed

Salary: Up to £35,000

Hours: 35 hour week Monday to Friday 9 am to 5 pm

Benefits:

• 11% Non-Contributory Pension Scheme with the option to Salary Sacrifice
• 25 days holiday plus bank holidays
• Private Medical Cover
• Life Assurance
• Income Protection
• Employee Assistance Programme with access to confidential counselling, financial advice, legal advice and more
• Birthday Treat

About our Client:

Our client is a Buy-to-Let specialist lender that has leading the way since its 2014. They are more than just a financial institution and are committed to using the power of data-driven insights to fuel innovation. Aspiring professionals have the opportunity to study the CeMap alongside working to enrich their expertise and paving the way for a successful career journey.

The office space features prayer rooms, breastfeeding rooms, and quiet spaces, ensuring that every individual has a comfortable and inclusive environment. Need some solo time for focused work? Discover the convenience of singular pods, offering a dedicated space for independent tasks.

Our client invites you to be a part of a community where your skills are valued, your growth is nurtured, and your contribution shapes the trajectory of the company.

About the Role:

We have a great new opportunity for a Quality Assurance Assessor, you will be required to carry out Quality Assurance Assessments for the business, accurately understanding and assessing policies, procedures, systems and controls. The position will then focus on providing feedback, reviewing trends and making recommendations for improvements, ensuring the business is acting compliantly at all times.

Responsibilities:

• Carry out routine assurance activities for all teams on systems and controls and ensure
• impartiality at all times
• Provide feedback from assurance activities to Team Leaders, Department Managers and staff outlining potential improvements, training needs, adherence to policy and procedures, trends and recognition where good performance has been achieved
• Provide recommendations to management on where improvements to customer outcomes and
• experience can be made
• Record assurance results for individuals and teams accurately and within SLAs
• Ensure records are updated and maintained in accordance with agreed policy and procedures
• Continually consider improvements for service and efficiency making suggestions through agreed
• channels
• Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF) and the Consumer Duty
• Take responsibility for your own learning and development
• Carry out ad-hoc tasks as required by management

Experience required:

• Quality assurance background from any financial services-related business.
• Enthusiastic, flexible and keen to learn and develop a career in Financial Services
• Excellent communication skills both written and verbal are essential
• Able to be self-managing in respect of scheduled workload
• Passionate about service delivery
• Confident self-starter with the ability to build positive relationships
• A willingness to study a relevant professional qualification

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgage Quality Assurance Assessorplease contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC