AddressExciting Opportunity: Credit Control & Collections Associate in Leeds
About Engie
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.
About the role
The purpose of this role is to carry out transactional work such as account reviews in order to resolve non-payment of energy bills for the Energy Supply division.
The role will also cover tasks such as dealing with internal and external stakeholders, ad hoc requests from areas within Energy Supply. Analyse debt to understand how we can help drive good customer outcomes and maintain a low overdue position by improving payer performance.
ENGIE are recruiting for a Credit Control & Collections Associatebasedin Leeds . This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.
Key Responsibilities
- Adherence to internal processes and risk frameworks.
- Produce and maintain weekly reports showing activity on accounts that are in arrears.
- Chasing payments via telephone, email and letters
- Ensuring timely payment of debts
- Reconciliation of accounts
- Progression / resolution of customer disputes
- Regular account reviews of aged debts to maximise cash collection and reduce aged debt.
- To liaise with internal stakeholders within Energy Supply Division
- To liaise with external parties to manage the Debt Collection process.
Key Requirements
- Credit control experience
- Strong verbal and written communications skills
- Accurate, efficient and organised with the ability to prioritise tasks as needed
- Professional, confident and diplomatic when liaising with others
- Intermediate – strong Microsoft Excel skills
- Microsoft office efficient
- Proven ability to succeed in a complex and dynamic environment
- Energy industry knowledge (desirable)
What benefits we offer?
Flexible Working
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
Bonus Programme
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
Life Assurance
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
Income Protection
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
Employer Pension Contribution
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
Healthcare Cash Plan
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
myENGIE
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.
Diverse Employer
ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.
Equal Opportunity
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
