Credit Control

Job Title: Credit Controller

Location: Wirral/Office Based

Salary: £25k-£28k doe + excellent bonus structure based on meeting cash collection targets (realistic and achievable).

Role

• Collecting debt in a timely manner to minimise the risk of bad debt to the business
• Working collaboratively with colleagues and external stakeholders ensuring excellent customer service whilst achieving debt collection targets

Responsibilities

• As Credit Controller you will be managing your allocated portfolio of customers to ensure that our customers adhere to our agreed payment terms
• Dealing with a high volume of customers on the telephone
• Maintaining customer records to minimise delays in receipt of invoices/statements
• Updating the account receivable system 'credit hound' to ensure all collection activities are recorded accurately
• Processing card payments
• Issuing direct debit mandates to customers and entering them onto the system
• Where applicable issuing customers with copy invoices to ensure payment is made
• Establishing strong rapport with customers and the ability to handle conflict resolution with customers
• Statement reconciliations , building WIP statements to ensure we communicate effectively with customers
• Escalating any issues to the Credit Control Team Leader to minimise risks to the business
• Managing any queries through the query management system

Experience Required

• Ideally 2 years + within a high volume transactions Credit Control environment
• Confident at handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant
• You should be able to demonstrate a successful track record of cash collection targets, reduced aged debt and minimising bad debts
• Good IT skills using Sage, Sage CRM,AMCS, Credit Hound, MS Excel
• An ICM level 3 is desirable

Hours: Mon - Fri 8:30 - 5pm