Credit Control & Processes Administrator

Homes for Students is one of the UK’s leading providers of student accommodation.

We currently have a vacancy for a Credit Control & Operational Processes Administrator based at our Liverpool Office, working 40 hours per week, 9am to 5.30pm Monday to Friday.

Working as part of the HFS central support team, the Credit Control & Operational Processes Administrator will be responsible for the delivery of services in support of banking, arrears management, debt and litigation management and reporting.   This will involve managing a varied workload, to KPI, SLA and quality standards, across a wide variety of tasks and responsibilities. In addition other administration tasks relating to streamlining the Property based Operational Tasks will be involved.

Contacts & Relationships

Internal

• Operations and Process Manager
• Student Transactions Manager
• Finance team members and Leadership team
• Operational and Property teams (PMs, AMs, RMs)

External

• Students
• 3rd party service providers
• Clients

Main duties:

• Management and processing of daily banking and reconciliation across all properties.
• Payment inputting
• Arrears & chaser processing across all properties.
• Process debt and litigation referrals from properties to 3rd party recovery agency, and other related administration.
• Manage client reporting requests, requirements gathering and reporting.
• Providing internal debt referral reporting.
• Managing a wide variety of related queries, ensuring they are resolved in a timely manner.
• Working across multiple Outlook inboxes for task management.
• Reviewing and managing credit reporting positions to ensure credit allocation is undertaken.
• 3rd Party Supplier relationship building.
• Ensuring work trackers are updated to reflect current work status positions.
• Monthly SLA performance reporting.
• General data management and inputting.
• Attend regular 3rd party service supplier calls.
• Act as point of contact/SME to Property Teams regarding Credit Control tasks and processes.
• Support ad-hoc projects in areas of expertise.

The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties, as directed by the company, and within the job holders capabilities may be required. The duties will evolve and be modified by changes within the company.

Skills & Experience

• Experience of working within banking and/or credit management is an advantage.
• Experience of working within a hospitality or accommodation setting is advantageous.
• Data inputting to a high accuracy standards.
• Experience of working with multiple systems and variety of information.
• Self-starter who can work independently.
• Accuracy, efficiency, and an eye for detail is essential.
• Strong problem-solving skills.
• Customer Service Experience.
• Proven experience with Microsoft packages and workflow management tools is desirable .
• Good communications skills, both orally and in writing.
• Ability to multi-task and prioritise is essential
• Starter – Finisher.  Take ownership and see things through to completion is essential.
• Working with 3rd Party Service providers and bespoke systems.
• Contribute to a culture of continuous improvement.

Benefits

• Generous holiday package of 25 days, plus bank holidays.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Car leasing scheme to make your commute comfortable and convenient.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Flexibility regarding remote working