Address
Form of work
SalaryResponsibilities
As Credit Controller you will be managing your allocated portfolio of customers to ensure that our customers adhere to our agreed payment terms
Dealing with a high volume of customers on the telephone
Maintaining customer records to minimise delays in receipt of invoices/statements
Updating the account receivable system 'credit hound' to ensure all collection activities are recorded accurately
Processing card payments
Issuing direct debit mandates to customers and entering them onto the system
Where applicable issuing customers with copy invoices to ensure payment is made
Establishing strong rapport with customers and the ability to handle conflict resolution with customers
Statement reconciliations , building WIP statements to ensure we communicate effectively with customers
Escalating any issues to the Credit Control Team Leader to minimise risks to the business
Managing any queries through the query management system
Experience Required
Ideally 2 years + within a high volume transactions credit control environment
Confident at handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant
You should be able to demonstrate a successful track record of cash collection targets, reduced aged debt and minimising bad debts
Good IT skills using Sage, Sage CRM,AMCS, Credit Hound, MS Excel
An ICM level 3 is desirable
Hours: Mon - Fri 8:30 - 5pm
