Credit Control Manager

Reed Accountancy & Finance are delighted to be working with a well-established client in Newcastle who are looking for a Credit Control Manager to join their team on a full time, permanent basis. This role is a hybrid opportunity (3 days office-based, 2 remote)

Reporting to the Financial Controller, your duties will include:

• Providing leadership to the Credit Control Team, including ensuring all processes are appropriate and being adhered to.
• Maintaining the overall debt profile, understanding and directing the team to the priority areas to work on.
• Maintaining and developing relationships with customers and external parties on the phone or via e-mail.
• Regularly reviewing the email inbox to ensure that all emails are being dealt with appropriately.
• Checking resident discharges and letters.
• Working on the collection of complex older debts including the reconciliation of accounts.
• Acting as a point of query for the team to support with more complex issues.
• Preparing debtor reports and KPI reporting.
• Assisting in year end audit queries.
• Providing assistance and support to the Financial Controller and be prepared to contribute to the overall goals of the finance department.

You will have:

• Previous experience working in Credit Control essential and Care sector debt experience would be preferred.
• Strong leadership skills with the ability to organise your team effectively,
• The ability to ensure that the necessary processes and procedures are in place and operating correctly,
• Excellent communication and customer service skills,
• Good telephone manner and the ability to deal with difficult people on the phone, including an empathetic approach,
• Ability to work accurately with strong attention to detail,
• Good organisational skills and ability to prioritise workload and use own initiative,
• Confident working with numbers,
• Strong problem-solving skills with the ability to investigate differences,
• Ability to work both as part of a team but also independently,
• IT literate and able to use Word and Excel proficiently,
• Ability to work in a fast-paced environment.

If this sounds like the role for you, please apply today!