Credit Control Senior Team Leader

Job Purpose

Overseeing the day to day departmental responsibilities of the ONE Credit Control Team, ensuring all tasks performed by the team are completed effectively, efficiently and in a timely manner. To provide excellent support and assistance to the offshore team relating to the general EUA accounts receivables working procedures and process management.

Assist the departmental manager maintaining/establishing appropriate financial controls, including manuals and ensuring that EUA Third Party Agents and ONE office’s comply with all ONE accounting policies and processes.

Primary Job Responsibilities and Measurement

• To supervise day to day departmental responsibilities of the ONE Credit Control team.

• To act as liaison between ONE GHQ EUA Offices and other RHQ’s and other RHQ teams as point of contact for all parties.

• 1st point of escalation to advise/help to resolve on-going issues identified for agents, so that all EUA Offices adhere and understand ONE standing working procedures, instructions and requirements.

• To minimise overdue outstanding freight in the EUA region by pro-actively working with ONE offices and Third-Party Agents in the EUA region (hereafter called agents).

• Pro-active follow-up on bill of lading / invoice level with assigned agents via email, phone or scheduled conference calls to ensure timely billing and collection of all Ocean Freight & DMT charges collectable by the agents on ONE SIN behalf.

• Perform centralised Credit Control 'helpdesk’ function for the EUA offices.

• Verify customer credit applications received from EUA offices and ensure these are completed in line with ONE Global Credit Policy. Follow-up with requester in case of issues. Reviewing necessary reports to support the application.

• Update/maintain customer credit limit and payment terms in OPUS for EUA customers where necessary and ensure distribution of terms across any other applicable regions/offices.

• Distribute periodical overdue outstanding freight lists to assigned EUA agents and ensure that these are completed timely and contain relevant / useful information.

• Analysing outstanding trend analysis and providing feedback.

• Investigation/follow up on ROE issues with all offices/agents as required.

• Processing of applicable ROE into OPUS.

• Provide support to offices/agents in relation to any offshore matters regarding payment processing, invoicing & ROE issues.

• Follow-up on ad-hoc queries and reporting requirements from GHQ or LON RHQ departments as requested.

People Management

• Train and develop junior members in the Credit Control team, providing direction and vision by empowering and motivating them to achieve success.

• Foster a strong desire to do well through actively managing performance.

• Create an environment where everyone is enabled to perform to the best of their abilities.

Others

• Participation in projects assigned by the manager.

Scope of Role

Budget

• No budget responsibility.

Location

• Based in London RHQ, minimal UK or foreign travel anticipated.

Breadth & range of responsibilities

• EUA region outstanding USD 250 million (estimated) of which USD 40-50 million overdue (estimated) at any given time.

• 50+ ONE offices and Third-Party Agents within the EUA region.

• Support the delivery of all credit matters across the EUA region.

• Building and developing effective relationships with key stakeholders in EUA agents and SIN GHQ is an important part of this role.

Problems/Challenges faced

• Main challenge is the large number of agents in the EUA region (50+) that the role is working with and the wide variety of issues that are coming up as a result of this.

• Customer credit application requesters traditionally require substantial support and 'education’ before credit applications can be successfully processed.

• Write off applications requesters often require substantial support in terms of required documentation and actions to be taken prior to an outstanding being eligible for write-off.

Skills, Qualifications and Expertise

• Experience 3-5 years of relevant experience.

• Experience of liner shipping.

• Pro-active attitude and proven ability to take ownership of tasks and complete independently within given deadlines.

• Proven ability to manage and work within a small team.

• Proven ability to effectively communicate with GHQ and EUA Offices (Finance Manager level or equivalent).

• Excellent written & oral communication skills.

Competencies

• Business Awareness.

• Customer Focus.

• Communication.

• Planning and Organisation.

• Team Work.

• Innovation and improvement.

• Problem Solving.

Key Relationships

• GHQ Singapore - Liaise in relation to policies & procedures changes. Report Information in relation to Aged Debt, and handle any queries that arise in relation to Aged Debt/Billing/Credit.

• RHQ CSV, SYM, Trade, Sales & Marketing - Liaise in relation to Aged Debt/AR Related Customer Issues/Billing and Credit Matters for both Customers and Third Party Agents.

• EUA Agents & Offices - Distribution of directives from GHQ, and act as liaison for all accounts receivable/billing/credit/system related issues.

• Offshore teams - provide guidance and assist with query resolutions,

What we offer

• Paid annual leave of 25 days per annum plus UK bank and public holidays.

• Hybrid working arrangement.

• Membership of the Company’s Group Personal Pension Plan.

• Performance Related Pay.

• Permanent Health Insurance.

• Death in Service.

• Private Medical Cover (BUPA) after two years’ service.

• Employee Assistance Programme, with free independent confidential support and virtual GP services.

• An interest free annual travel season ticket loan.

The role is offered on local terms and conditions and applications will only be accepted from candidates with an existing right to live and work within the UK.