Credit Controller

Primary purpose of the role:

To effectively and proactively manage the credit control function in order to provide the appropriate information/service to the site, to colleagues and to the client

Working Days & Hours:

Monday to Friday - 08.30am to 17.30pm (1 hour lunch)

Key Accountabilities:

• Call clients requesting payment on outstanding invoices
• Log queries and liaise with department
• Daily reconciliation of collections and bankings
• Daily administration tasks
• Retain ownership and drive prompt resolutions with clients
• Follow correct company collection procedures
• To actively pursue and collect outstanding debt
• To ensure the firm meets its stated targets on outstanding debt levels
• To liaise with Managers to ensure the most effective and rapid collection of outstanding debts
• To deal with incoming remittance in payment of fees for the firm and all enquiries relating to these
• To prepare and provide clients with regular statements of outstanding debt when required to do so
• To run aged debt reports on a regular basis and use these to provide management reporting on outstanding debt

Resources:

Managers/Supervisors /staff support

Key Relationships:

• Group Credit Control Manager
• Financial Director
• Group Operations Manager
• Transport and Stores Teams
• Senior Management Team
• Supervisor / Administration
• Telesales Department

Focus:

• Daily face-to-face interaction with colleagues and management
• Daily interaction with client
• Attendance meetings as required

Decision Making Authority

• Assist Financial Department in control and setting of aged debt targets. Assist Supervisor and Manager to maintain any targets set by the company.

Performance Indicators:

• Personal Development Plan, reviewed at regular intervals
• Company objectives
• Clients Objectives

Capability Profile

Qualifications:

Recognised accounts / finance qualification (Essential)

Good standard of general education (Essential)

Skills:

Good organisational and communication skills (Essential)

Cash Counting / Daily Bankings (Desirable)

Ability to use initiative in problem-solving situations (Essential)

Ability to adapt to a fast-moving, changeable environment (Essential)

Good influencing and persuading skills (Essential)

Ability to develop and maintain positive working relationships at all levels (essential)

Personal interaction and man-management skills (Essential)

Experience:

Demonstrated excellent communication skills (Essential)

Be assertive with good negotiating skills (Essential)

Experience within a warehouse operation/transport environment (Essential)

Understanding of Process Management (Desirable)

At least 5 years experience in an Accounts or Commercial role (Essential)

Experience of NAV Vision (Essential)

Languages:

Mother tongue: Any

Fluent: English

Any other requirements

None

Mobility requirements

Job location - Harlow Depot

National travel - None

International travel - None