Credit Controller

Title: Credit Controller - Colchester, Essex
A well-established company in Colchester, Essex, is looking for a highly motivated Credit Controller to ensure robust credit control function and maximise debt collections. If you have experience in managing credit control functions, solid understanding of basic accounting collection regulations and excellent customer negotiation skills, this role is for you.
Responsibilities:
- Review existing procedures and implement tighter controls on aged debt and customer queries.
- Actively focus on driving down aged debt to agreed KPI's.
- Act as first point of contact for queries and complaints and ensure Service and Sales deal with issues in accordance with our policy.
- Issue statements and debtors letters in accordance with processes and controls.
- Negotiate with late payers and use experience and authority to obtain payment. Escalate process to 3rd party debt collection if needed.
- Support credit account checking and payment plans before agreeing with Sales to accept orders.
- Create and maintain good working relationships with Local Authorities, Blue Lamp and Management Companies.
- Produce a monthly report for the Senior Leadership Team on all outstanding balances by contract, sector and queries outstanding.
Requirements:
- Proven experience of managing a credit control function.
- Solid understanding of basic accounting collection regulations.
- Tenacity to pursue debts with excellent customer negotiation skills.
- Highly meticulous and pragmatic.
- Excellent written and verbal communicator at all levels with both internal and external stakeholders.
- Ability to develop robust working relationships.
- Strong team player.
- Commercially focused with a clear understanding of business impact.
- Proactive approach, results driven.
- Ability to work to tight deadlines.
- Self-motivated with the energy, drive and passion to make a difference, positively challenge and innovate.
Location: Colchester, Essex (Office Based Full Time)
Hours: Mon - Thurs - 8.00am-4.45pm & Fri - 8.00am - 3.30pm (40 hours per week)
Benefits:
- 20 Days annual leave + 8 bank holidays.
- Incremental holiday allowance in line with length of service.
- Holiday purchase scheme.
- Christmas Closure.
- Auto Enrolment Pension - Salary sacrifice + Employer contribution.
- Group Life Insurance (Death in Service benefit).
- Staff benefits portal.
- Employee Assistance Programme.
- Free ample onsite parking.

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