Address
Form of work
Salary*Next Start dates 13th May & 10 June*
A bit about us
Who are we? World Travel Holdings UK was co-founded in June 2008. We are one of the largest and fastest-growing multi-brand cruise distributors in the UK, based in the Lancashire town of Chorley. Our brands include Cruise118.com, RiverVoyages.com and Six StarCruises. No matter what we are selling or servicing, our mission is to deliver a remarkable experience through providing superior customer service. Its the personalised experience we provide that keeps our customers coming back and puts us in a league of our own.
We have a good thing going on at WTH UK, with a strong sense of community and tight knit teams. We are driven and passionate, and care deeply about what we do and the goals of our business.
We value teamwork highly and expect everyone to be ready to cooperate. We want all of our staff to continuously strive to be better, looking for ways to improve not only themselves but our processes and ways of working too. Always looking to deliver, owning our individual commitments but also working to get the best result for our team and business.
Now due to an unprecedented level of growth we are looking for driven and passionate people to join us as Cruise Sales Consultants either hybrid or homebased. We don't just want you to succeed we want you to excel so you will undertake a 3 week training induction programme with a further 3 weeks in our grad bay, and you'll have reduced sales targets too while you settle in. Well also provide you with on-going training, coaching and support.
About the role
This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise holiday whilst delivering a remarkable experience. We are looking for someone who is highly motivated, sales driven and has a strong ability to multi-task.
What you will be doing
- Taking inbound calls and online chats from our customers and converting into bookings!
- Selling all the major cruise lines, flights, tours and ancillary's to meet our customers specifications.
- Reaching and exceeding sales targets and KPI's
- Understanding the needs of each customer, through listening and building rapport
- Taking the workload off our customers shoulders and letting them focus on enjoying the cruise
What we need from you
- Travel industry experience. (Cruise sales experience is preferred).
- Proven experience of working to sales targets
- Ability to take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
- Passionate about cruising and dedicated to providing customers with the very best in one- to-one personal service.
- Homeworking experience
- Dynamic packaging experience preferred but not essential
- Experience using multiple cruise line systems
- Good working knowledge of Microsoft Office products i.e. Outlook, Excel etc
What we will give you
- Salary: £23,871 plus commission based on targets (realistic OTE £35,000 - £50,000 p.a.)
- Option of hybrid or homeworking
- Contributory company pension scheme
- Company paid parking permit
- 30 days annual leave (22 Days plus 8 Bank holidays)
- Discounts on cruises and holidays for you & your family
- Annual uncapped concession towards your own cruise holiday
- Discounted travel insurance
- Paid leave day for volunteer charity work or to participate in a fundraising event
- Annual attendance bonus
- Access to an employee discount platform which offers savings on everyday purchases
- Enhanced maternity package
- Enhanced paternity pay
- Refer a friend bonus
- Paid day off work on your birthday
- Training contributions
And more …..
Be a part of an award winning team and come join our success story .. apply today!!
We want to ensure that every individual has an equal opportunity to make the most of their lives and talents. If you apply for the above role and are invited to interview, please let us know about reasonable adjustments that need to be made.
Job Type: Full-time
Pay: £35,000.00-£50,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Weekend availability
Work Location: Remote
