Key Responsibilities
- Manage operational liaising with customers for issues related to Logistics (orders, shipment, returns, and freight).
- Process software licenses.
- Work in line with DOA and written processes.
- Able to issue financial documentation (credits/debits) by relevant processes.
- Co-ordinate the processing of reverse logistic requests.
- Handling complaints/discrepancies promptly for customer satisfaction.
- Ensure accurate orders are received and processed as expected, all adhering to the company's legal requirements.
- Be able to identify any pricing or credit issues and follow up for resolutions.
- Work alongside finance on the cash flow, credit limits, and balance discrepancies.
- Manage customer order book reports.
- Be able to produce customer invoices through Excel.
- DFS order management.
- Be at the forefront of sales by increasing customer satisfaction.
- Act as the company gatekeeper.
- Be in attendance for relevant meetings as required.
- English language, written and spoken essential.
- Additional spoken languages; Polish, German, Spanish, or Italian
- Knowledge of most Microsoft Applications
- Proficiency in using SAP or Salesforce knowledge is an advantage.
- Strong accuracy and attention to detail.
- Ability to multi-task and manage time effectively.
- Excellent face-to-face and telephone communication skills.
- Proficient in Microsoft packages - Word, Excel, and Outlook.
- Committed team player.
- Able to build trust with stakeholders and understand the customer's perspective.
- Hybrid working, 2 days in the office, 3 days working from home
- Office based in Warwick.
- 25 days annual leave plus bank holidays.
- Free Onsite Parking.
most recent remuneration package and any notice period you might have. For a discreet, detailed
discussion about the role, you can reach out to Shanelle Bowyer at . Alternatively,
connect with us on LinkedIn via the following link:
https://in/shanelle-bowyer-3b8796139/