Address
Form of workJob Description
Our client is a leading automotive supplier based in Warwick that enjoys an enviable reputation for its expertise. They are now looking to recruit a Customer Account Coordinator on a 6-months Fixed Term Contract; this is an exciting role as the organization is going through a major transformation. You will be responsible for managing the liaison with customers for issues related to Logistics. The right candidate would have previous experience in customer service, the ability to multi-task and prioritize time effectively, and the ability to build strong relationships with stakeholders. In return, you will enjoy a competitive annual salary with an excellent benefits package and genuine growth and development opportunities.
Key Responsibilities
- Manage operational liaising with customers for issues related to Logistics (orders, shipment, returns, and freight).
- Process software licenses.
- Work in line with DOA and written processes.
- Able to issue financial documentation (credits/debits) by relevant processes.
- Co-ordinate the processing of reverse logistic requests.
- Handling complaints/discrepancies promptly for customer satisfaction.
- Ensure accurate orders are received and processed as expected, all adhering to the company’s legal requirements.
- Be able to identify any pricing or credit issues and follow up for resolutions.
- Work alongside finance on the cash flow, credit limits, and balance discrepancies.
- Manage customer order book reports.
- Be able to produce customer invoices through Excel.
- DFS order management.
- Be at the forefront of sales by increasing customer satisfaction.
- Act as the company gatekeeper.
- Be in attendance for relevant meetings as required.
Key Skills & Experience
- English language, written and spoken essential.
- Additional spoken languages; Polish, German, Spanish, or Italian
- Knowledge of most Microsoft Applications
- Proficiency in using SAP or Salesforce knowledge is an advantage.
- Strong accuracy and attention to detail.
- Ability to multi-task and manage time effectively.
- Excellent face-to-face and telephone communication skills.
- Proficient in Microsoft packages – Word, Excel, and Outlook.
- Committed team player.
- Able to build trust with stakeholders and understand the customer’s perspective.
Additional Information
- Hybrid working, 2 days in the office, 3 days working from home
- Office based in Warwick.
- 25 days annual leave plus bank holidays.
- Free Onsite Parking.
To express interest in this promising role, kindly forward your latest CV, detailing your present or
most recent remuneration package and any notice period you might have. For a discreet, detailed
discussion about the role, you can reach out to Shanelle Bowyer at 01295 983585. Alternatively,
connect with us on LinkedIn via the following link:
https://www.linkedin.com/in/shanelle-bowyer-3b8796139/
