Customer Account Coordinator

RMS is collaborating with a leading company in the Grimsby area, specialising in Transportation, Logistics, Supply Chain, and Storage. We are currently seeking a Customer Account Coordinator to join our team and support the administrative department in achieving their objectives by effectively handling customer enquries and complaints.

About the Role:

The Customer Account Coordinator role is to ensure the highest customer service across our Humber Ports sites. Handling enquiries and complaints professionally, advancing the resolution process accurately and promptly to meet the satisfaction of both the Company and the Customer.

. Key responsibilites can include:

• Acting as the primary point of contact to receive and evaluate customer inquiries or complaints, ensuring comprehensive documentation is provided.
• Responding to customer enquiries and concerns in a professional and timely manner.
• Collaborate with the operations manager to prioritise and address customer issues effectively.
• Investigate & validate complaints thoroughly and work towards swift resolution while maintaining a positive Customer relationship.
• Liaise with internal teams to ensure that Customer needs are met efficiently and effectively.
• Identify areas for improvement in internal process, based on customer feedback and complaints.
• Maintain accurate records of customer interactions and complaint resolutions.
• Monitor customer feedback and identify areas for improvement in service delivery.
• Collate data on a weekly / monthly / annual basis to produce reports identifying customer complaint trends.
• Participate in training and development activities to enhance customer service skills and knowledge of company policies.

Shift pattern: This is a full-time position Monday - Friday (37.5hours per week). Predominantly between 8:30am - 17:00pm. A degree of flexibility is required.

About You:

• The ideal candidate will have previous experience in an administrative environment
• The ideal candidate will have previous experience in a customer service role, preferably in logistics or automotive industry.
• The ideal candidate will have excellent communication skills, both verbal and written.
• The ideal candidate will have strong problem-solving abilities and attention to detail.
• The ideal candidate will be proficienct in Microsoft Office Suite and, preferably,customer relationship management (CRM) software.
• A driving license will be required for the role as occasional travel across to our killingholme location will be required.

What we can offer you:

• Negotiable Salary dependant on experience
• Permanent contract
• 22 Days holiday plus bank holidays
• Friendly & inclusive working environment
• Career progression opportunities
• Contributory pension scheme
• Free onsite car parking

This is an excellent opportunity to join a well established business. If this sounds sounds like the role for you, please apply online or contact Charlotte on (phone number removed) or via Email to (url removed)

RMS is an equal opportunities employer and recruits and promotes employees on the basis of suitability for the job. If you are not contacted within 7 days of the closing date then unfortunately your application has been unsuccessful on this occasion.