Address
Form of work
SalaryThe Customer Service Coordinator will be part of the commercial team which includes sales, purchasing and product design, with the main responsibility of processing customer orders through the business.
They will work directly with customers (both internal and external), processing enquiries, quotations, purchase orders and providing updates, as well as forming a part of the production planning team. Clear communication is key, liaising with the purchasing, product design and production teams on a daily basis, to ensure customer needs are met.
Salary GBP24000 day hours 8-4pm monday to friday
Tasks and Responsibilities
Processing and responding to customer enquiries, RFQs, purchase orders and any other customer related correspondence
From time-to-time relaying and responding to minor technical questions from customers
Discussing and scheduling new and existing customer orders with Production Controller and planning team on a daily, providing prompt feedback to the customer with order acknowledgement or updates
Supporting and maintaining customer relationships, promoting a positive representation of the company
Liaising with other departments within the company as required to satisfy customer needs (e.g. Technical, Production, Quality)
Following up quotations with customers as required by the Business Development Manager
Working closely with Purchasing & Planning Administrator, to ensure cross-functionality
Assist in the development and introduction of new processes and procedures in line with the business continuous improvement philosophy
General office responsibilities as required
Education and Experience
Minimum GCSE Grade C in Math's and English (or equivalent)
Extensive experience is required within a similar customer service role
Experience of computer use with knowledge of Microsoft Office applications (e.g. Outlook, Excel, etc.)
Competencies
Good verbal and written communication skills strongly required
Ability to operate independently with problem solving skills
Able to be agile, adaptable and responsive, working in a fast-paced environment
Interest in motorsport and engineering generally and/or a technical viewpoint is welcomed
Key Interfaces and Stakeholders:
Daily interaction with customers and internal teams as written above
Direct contact with key stakeholders at internal CSCs and SCM (e.g. buyers, planners, etc.)
They will also need to provide support and cover for the Purchasing & Planning Administration position; therefore it is expected that the two roles will have daily contact with cross-functional training to be provided as required
Acorn by Synergie acts as an employment agency for permanent recruitment.
