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SalaryCould you be the Customer Account Manager supporting sales growth in a brilliant Manufacturing business Are you confident in working with external customers and internal teams with a manufacturing or technical services background Are well organised and proactive in progressing customer requirements from initial order through manufacturing and to dispatch
Kingscroft has been asked to recruit for a Customer Account Manager for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in an administrative , customer facing or internal sales based role in a manufacturing or engineering setting. You will be confident of acting as the focal point for customer orders; liaising closely with sales initially and then through engineering, manufacturing, quality and dispatch.
The role will include:
- Onsite office based assistance of customers directly to support requirements via phone, video conference and e-mail.
- Provide customers with timely and accurate price quotations; research and contact suppliers, as appropriate; review and follow-up on customer quotes.
- Contract review customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
- Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the Company's representative to firmly, professionally, and accurately communicate Company policies and guidelines including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc.
- Proactively communicate with customers and suppliers; provide immediate assistance to telephone enquiries and timely responses to customer e-mails while working within the policies and guidelines established by the Company.
- Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogues.
- Identify inactive customers, analyse past orders, and initiate customer contact to generate return business.
- Understand and comply with the sales system, process, and maintenance of the contact database.
- Adhere to and comply with the Quality Manual and procedures.
This is a fantastic opportunity to take on a key role for a business that is looking to improve its processes to enable continued growth and expansion.
Please apply today for a confidential discussion on the role.
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