Customer Account Manager

CUSTOMER ACCOUNT MANAGER - £28000 - £32000 depending on exp - Manchester

We are looking for candidates that have Customer Account Mgmt and extensive client liaison experience - NO cold calling and are not expected to search for new customers. YOU will be part of a great inclusive team that offers development opportunities.

OFFICE BASED Mon - Fri role 37.5hrs a week, there is no home working.

Description - The Key Account Manager is a full-time on-site role based in Manchester, responsible for managing and maintaining relationships with key clients. This individual will be responsible for day-to-day tasks such as creating proposals and quotations, providing outstanding customer service, and maintaining accurate record-keeping.

Key Responsibilities - Working with new and existing clients to ensure that we deliver the highest level of service. Maintaining regular contact with clients to understand their priorities and objectives. Attending client meetings

Liaise with our internal delivery teams to ensure client objectives are achieved. Create proposals, monthly reports and quotations. Maintain client portfolio to deliver budget targets

Experience and Qualifications - Outstanding interpersonal and communication skills

Excellent customer service skills, including the ability to effectively communicate with clients and resolve issues

Experience with managing key accounts and maintaining successful long-term relationships

Be proficient in working with CRM systems, MS Excel, Word, Outlook, PowerPoint, and social media platforms

Confident and engaging presenter

Have shown stability in previous roles and be committed to building a strong future career