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SalaryAre you a confident, pro-active client centricCustomer Account Manager, with a passion for technology and providing realistic solutions? Can you effectively collaborate with other departments, while keeping the customer’s needs at the forefront of the project? If so, this role may be perfect for you! Our client is a pioneer in the infrastructure safety sector and provide critical monitoring solutions to effectively detect abnormalities, functionality flaws and health in an array of civil structures, keep the population and environment protected. With an abundance of high-profile projects, from world renowned clients, this business is fast becoming the most known and trusted name in its sector and are looking for aCustomer Account Manager to take them to the next level.
Customer Account Manager
Permanent
Up to £40,000, depending on experience
0800-1600 or 0900-1700 Monday to Friday
Bury
Customer Account Manager
Job Description
- Taking charge of the full client life cycle – from on-boarding through to retention, and everything in-between
- Be the main point of contact for customer enquiries, issues, and escalations
- Act as the main conduit for service users, engineers, and data processors (to name a few)
- Proactively engage with customers to identify underutilised functions, improve interfaces and make suggestions to maximise offerings
- Build strong and meaningful relationships with internal and external stakeholders.
Customer Account Manager
Essential Experience/Skills/Qualifications
- A recognised degree or accreditation in a relatable field or practical experience in a safety focused civil/rail/infrastructure or similar engineering role
- The ability to positively engage and communicate across all business levels and all mediums
- Experience with SaaS
- Confident enough to make recommendations and provide advice on additional products and services
- Highly competent with technology, and software systems.
Customer Account Manager
Company Benefits
- 25 days annual Leave + Bank Holidays
- Option to buy/sell 5 days annual leave
- 5% employer Pension Scheme
- Death in Service Benefit; two times’ basic salary
- Medicash plan
- Free Car Parking
If you feel you’re a good fit for this position, please click ‘apply’
