Customer Adviser

Customer Adviser required - Permanent position - competitive salary

A fantastic opportunity for a Customer Adviser who would like to develop within a company that puts their employees at the heart of their business!
Salary: £23-£25k based on experience
Permanent position
Location: Burton on Trent
Job Duties

Receiving and processing inbound & outbound customer engagement, including calls, webchat and email, ensuring that they are dealt with in the most efficient way.

Involve other internal stakeholders in customer engagements where appropriate and provide campaign support to create the optimal customer experience.

Analytics and data reporting for the function provide weekly/monthly updates to the wider team/business.

Management of day to day consumer sales, including order input, processing payments and daily monitoring of Webshop activity, ensuring any issues are reported and resolved quickly.

Ensure Customer Solutions processes are managed in line with QMS requirements, developing the process as required.

Continually develop appropriate product knowledge.

Some ad-hoc travel to meetings and events as required.

Continuously reviewing and providing input into ongoing competitor and market surveillance

To take every opportunity to seek out improvements and refine systems and processes which benefit the Customer Services and wider Marketing function, its efficiency, our customers and the Company as a whole.

Skills

Good communication skills

Empathetic + Patient,

Approachable, People Person,

Good Questioning & Problem-Solving skills,

Adaptable, Curious, Open to Change,

Multitasking skills (not fazed by flitting from a phone call, to web chat to email queries and any actions relating to them)

Self-Managed & Self-Motivated

Emotional Intelligence (able to calmly deal and respond to customers in a measured and balanced way without an emotional reaction - particularly if there is a customer who is angry or frustrated

Benefits

Salary - £23 to £25k (based on experience)

Holidays - 5 weeks pro rata, plus stats

Healthcare from day one

Pension - L & R will match up to 10% employee contributions and a salary sacrifice scheme.

Life Assurance - 4 x annual salary

Discretionary Bonus

Choice between a medical cash plan or a dental plan

Early Friday Finish Trial-non-contractual benefit

If this role is of interest to you, please do not hesitate to apply!
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