Customer Advisor

Customer Advisor

£18500 - £22000

Kidsgrove - Stoke on Trent

Duties
- Provide exceptional customer service to clients, ensuring their needs are met and exceeded
- Act as a trusted advisor to clients, offering personalized recommendations and solutions
- Upsell products and services to maximize client satisfaction and revenue
- Analyze client data and preferences to identify opportunities for cross-selling and upselling
- Maintain accurate and detailed records of client interactions and transactions through data entry
- Communicate effectively with clients, both in person and over the phone, using proper phone etiquette
- Assist clients with inquiries, concerns, and complaints, resolving issues in a timely and professional manner

Requirements
- Excellent communication skills, both verbal and written, in English
- Strong interpersonal skills with the ability to build rapport with clients
- Detail-oriented with strong analytical skills for data analysis
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in data entry and computer skills
- Ability to maintain confidentiality of client information

BENEFITS:

• 28 days holiday inc Bank holidays, increasing to 33 with length of service

• Day off on your birthday

• Length of service bonus – after 2 years’ service in November £100 bonus per year

• Free car parking

• Company sick pay

• HSF health plan

• Paid for CII (Chartered Insurance Institute) qualification

• Absence Raffle each year

• Auto enrol pension

• Quarterly performance raffle

• On-going training and development

• Discounts and benefit package with Wider Wallet

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Permanent

Pay: £18,500.00-£22,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• customer service: 1 year (preferred)
• Phone handling: 1 year (preferred)

Work Location: In person