AddressCustomer Advisor - Starting salary £24,200
Location: this role is minimum 2-3 days per week in our Norwich office/Leatherhead Of
YOU MUST BE ABLE TO GET TO OUR NORWICH/LEATHERHEAD OFFICE ON A FULL TIME BASIS FOR 4-6 WEEKS DURING TRANINING AS WELL AS 2-3 TIMES PER WEEK AFTER THIS PERIOD.
We have an exciting opportunity for a Customer Advisor to join our growing team in Norwich, delivering excellent service to our customers. You will add new value for our customers through;
- Doing what is required to meet their needs, working towards expertise on high frequency demands.
- First point resolution for appropriate demands.
- Identification and removal of waste, complexity, and failure demand.
You will be part of a team of around 15-20 people and will support customers with Staff Money Purchase Pension Plans via the telephone, email, and letter. You will be a dedicated member team player and will effectively handle your own workload.
We’re looking for someone who wants an opportunity to deliver excellent customer service and be able to react to our customers’ needs whilst also actively seeking out solutions.
As a team that services ‘one customer’, we can build relationships and adapt our processes following systems thinking methodology. You will demonstrate the ability to be a self-starting, enthusiastic individual who can hold the customer at the core of everything you do. As a reward for this, we offer a clear pay progression framework for you to work towards.
A bit about the job:
- Establishing relationships with customers and other areas within Aviva by meeting and exceeding customer requirements whether this is via online, email, telephone, or post.
- Working as part of a team with excellent communication to meet targets and
- Being responsible for your own development although knowledge and skills training will be provided.
- Own demands from start to finish where appropriate, providing confidence for the customer.
- Protect our customers and Aviva by ensuring your activity prevents fraud and meets legislative requirements by accurately recording required data.
Skills and experience we’re looking for:
- Previous experience in an administrative and/or customer service/financial services role.
- Ability to organise and prioritise workload whilst remaining flexible.
- Excellent communication and numerical skills.
- IT literate.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary between £22,000 - £26,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communitiesand use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone:
We’re inclusive and
welcome everyone
– we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken a call on +44 7774 789975 or send an email to abigail.aitken@aviva.com
