Customer Advisor - Hire Monitoring

There has never been a better time to work with us here at Hastings Direct. We are looking for driven individuals to join our successful team due to an exciting period of growth & we'd love for you to build your career alongside us.
Hours: Monday - Friday 09:00 - 17:00 - NO WEEKENDS!
Location: Leicester/Homeworking (Optional Hybrid - 1 day in the office)
Salary: £23,100 Per Year with up to 5% base salary Bonus potential
What does the job entail?

• The Intervention team is responsible for providing vehicle and repair solutions to third parties following an accident when our policyholder is at fault. By successfully intervening, we can control costs and customer experience.
• Servicing inbound and outbound phone calls from third parties, customers, third party representatives and providing a professional service within the company SLA.
• Supporting customers through their claims journey with Hastings.
• Managing third party customer vehicle and hire claims in the most commercially effective way.
• Negotiating with representatives and third parties in-line with the department's terms of engagement and challenge the need for hire.
• Protecting the company against hire costs through effectively monitoring the hire.
• Ensuring all costs are kept to a minimum and are not subject to any leakage.
• Ensuring reserves are created accurately

What are we looking for in the ideal candidate?

• Skills are transferrable so if you have a background in a similar role (call centre, sales or retail), we would love to hear from you
• Great communication skills with the ability to negotiate and make decisions
• The drive to thrive in a fast-paced environment
• A self-motivated attitude

What can we offer you?

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings and clear progression routes
• Refer a friend scheme - earn £500 per referral!
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• 5%+ bonus scheme
• Well-being programme as well as health care and dental cash plan
• Access to video consultations with a registered GP for you and your family.
• Cycle to work scheme, as well as discounted rail and bus travel routes
• Discounts & cashback with well-known retailers

What happens next?

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
• The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
• Your application will be reviewed by our recruitment team who will call you to conduct a telephone interview.
• Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you!

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.