Customer Care Co-Ordinator

My client is a National New Homes developer  is currently recruiting for a new Customer Care Co-ordinator for their office in Berkshire.

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to either the Head of Customer Care to support the Head of Customer Care in managing all customer-related issues through to resolution, by direct communications with our internal and external Customers. Along with coordinating the administration of the department to ensure it operates efficiently and effectively.

You will be expected to:

• Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded.
• Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
• Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently
• Provide administrative support for the Department, to include handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
• Undertake post-completion satisfaction calls to customers.
• Update weekly reports and distribute to relevant personnel.
• promote and act in accordance with all Group values, systems, policies and procedures
• Carry out the other appropriate ad hoc duties as and when required

Skills

• Experience of working in a professional secretarial/administration role
• Previous experience in a demanding and fast paced customer service environment
• Excellent communication skills, both written and verbal
• Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills
• A strong team player, supportive of colleagues
• Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
• Self–discipline, with excellent time management skills and the ability to coordinate a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• A professional, assertive and pleasant manner in dealing with internal and external customers and contacts

Please visit the U&P Website for more information