Customer Care Executive

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Care Executive.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdooris joined byRunners Needand Snow + Rockto support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

• Providing excellent service to our customers via telephone, chat and email
• Building rapport quickly with customers to enable understanding of each specific customer's needs and wants
• Being passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey
• Driving sales by providing good customer service and product knowledge
• Maintaining a high level of accuracy and attention to detail
• Maintaining departmental and personal service level agreements and key performance indicators in line with company expectations

Please note this role is 40 hours per week.

You’ll fit right in if you have:

• Great people skills
• A confident and positive approach
• Customer service experience
• Experience working as part of a team

What’s in it for you?

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £22,880 per annum
• 40-60% discount across our range of products
• 33 days holiday (inclusive of bank holidays)
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer at O&CC check out our brochurehere.

Applications from all genders and backgrounds are encouraged.

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

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