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SalaryWe are recruiting a customer Advisor to join our dynamic and supportive customer service team working in partnership with our CITB client. We need people that are comfortable and enjoy dealing with varied customer queries, issues and circumstances over the phone and email. You'll joining an established team that supports one of our key accounts in our Shared Services Connected Ltd. business.
You will be supported within this role and undertake a 6-week training period where you will learn all you need to be confident in your role!
This is a hybrid position, and our office days on York are Monday and Tuesdays, and you would work at home for the rest of the week. We have x 3 shift patterns which we operate on a rota basis, 08:00 - 16:00 / 09:00 - 17:00 / 10:00 - 18:00
What you'll be doing:
- Taking incoming calls from our client supporting them with various queries including how to receive funding, payment etc.
- Handling the incoming mailbox and responding to queries.
- Maintain an up-to-date record of support provided via our systems and database.
- Ensure you provide a strong customer experience.
- Work with the team to identify areas of improvement.
What you'll bring:
- Prior experience within customer service.
- A positive attitude towards customer service.
It would be great if you had:
- Call Centre experience.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time Permanent
Location: York
Security Clearance Level: SC
Internal Recruiter: Theo
Salary: £21,500
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
