Customer Service Coordinator

Customer Service Coordinator

Location: Shoreham by Sea, West Sussex

Salary: £25k - £28k (DOE) + Excellent Benefits

Job Type: Full Time, Permanent, 8:30am - 5:00pm

Our client, a reputable company in the calibration industry, is seeking a skilled Customer Service Coordinator to join their growing team.

The Role:

As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.

Duties:

- Deliver outstanding Customer Service with empathy and understanding.
- Foster strong working relationships within the administrative team and other departments.
- Promptly and efficiently address customer enquiries.
- Collaborate with customers and colleagues to define requirements and issue technical quotations.
- Act as the primary contact for customers via phone and email.
- Accurately update order statuses within the laboratory asset management database.
- Adhere to ISO17025 and ISO9001 accreditation processes.
- Perform preliminary quality assurance and contract review tasks for work order approvals.
- Escalate and resolve customer complaints as needed.
- Assist the Logistics department in meeting customer delivery needs.
- Contribute proactively to continuous improvement efforts.

Requirements:

- Previously worked in a similar role.
- Possess Customer Service experience, preferably in a technical environment.
- Ideally, have technical knowledge and experience in preparing technical documents and requirements
- Skilled in Microsoft 365 apps, especially Outlook.
- Customer-focused with excellent communication skills.

Ready to take on this exciting challenge? Apply today and become a part of our clients success story!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Customer Service Coordinator, Client Support, Customer Relations, Coordinator, Customer Service