Address
Form of work
SalaryIf you thrive working in a fast-paced and customer focused environment working with a collaborative and friendly team, then this could be the ideal new challenge for you!
Do you want to work for a very stable, reputable company who have a strong ethic for looking after their staff? Do you strive to provide the highest levels of Customer Service?
Our client is looking for a motivated and ambitious candidate to join their busy Service team in an ongoing rolling temporary contract paid weekly through Huntress.
This role would be prefect for someone who has been used to working in a busy Customer Service environment and is looking to further develop their Customer Service career in an international business.
As a Service Support Coordinator, your main responsibilities will be:
- Scheduling engineers in for planned maintenance visits with customers all over the country
- Managing engineer's diaries ensuring effective use of engineer resource, considering skill set and location
- Regular liaison with internal and external customers
- Raising and dispatching quotations to customers
- Updating internal systems including logging customer contact history accurately
- Ensuring a strong focus on customer satisfaction and that SLA's are always met
This is a busy reactive role with challenges to resolve daily. You will need to be well organised and capable of thinking on your feet, always aiming to provide the highest levels of Customer Service and support to your colleagues across the UK.
What's in it for me?
This is a fantastic opportunity to utilise your administration, planning and organisational skills whilst building a career with a very stable, reputable company who are constantly growing! This company offer great training and development opportunities, as well as annual salary reviews, competitive benefits and annual bonuses which this role will be entitled to achieve after a 6-month period.
This is an interesting and in-depth role where you will undergo very thorough training and ongoing support with the Manager. The company place strong emphasis on the training and long-term development of their staff and have excellent long term retention rates.
Hours of work:
This role is 100% office based at their bright, modern offices in Crawley with parking on site. This is an ongoing rolling contract with no end date. To start with the role will be Monday to Friday 9am-5.15pm but once trained, you will move onto a shift pattern between 8am to 8pm.
There will also be a requirement to work some weekends and weekday evenings throughout the year on a rota basis, and an on-call allowance will be paid each time for this.
Interested to hear more about this great opportunity? Don't delay - please apply today for consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
