Customer Experience Agent

The Vaults Group, with twelve locations, is the biggest provider of private safe deposit boxes in the UK and Ireland. We are thrilled to announce that we are currently accepting applications for the position of Customer Experience Agent at our facility in Nottingham.

Responsibilities:

• Commitment to excellent customer service - handling all inbound customer queries in a timely, efficient, and friendly manner.
• Conducting customer branch tours and managing security access, always maintaining client discretion.
• Buying, selling, and testing all consumer bullion products.
• Handling large volumes of cash in line with the 4-eye policy.
• Creating invoices for all Vault and Bullion services to customers.
• Delivering high levels of process control and security.
• Commitment to all aspects of Health & Safety.
• Maintaining and securing accurate customer records to guarantee GDPR.
• Consistently ensuring first-class housekeeping.

Benefits:

• Birthday off each year as a free holiday
• Company pension
• Staff discount on our services
• Eye care scheme
• Yearly performance-based pay review
• Health & Wellbeing Programme

Shift Pattern:

• Two weekdays: 10 am - 6 pm
• Every Saturday and Sunday: 10 am - 3 pm

Job Types: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 26 per week

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: In person