AddressThis is a Gloucestershire County Council job.
- Job Title: Customer Feedback Officer
- Job Location: 92-96 Westgate Street
- Salary: £27,803 - £30,296 per annum
- Hours per Week: 37.00
- Contract Type: Fixed Term
- Duration: One year
- Closing Date: 28/04/2024
- Job Requisition Number: 8715
- This post is not open to job share
About the role
The Complaints Team is seeking an enthusiastic and professional person to support the management of the complaints process across the council on a fixed term contract for 12months.
You will be provide officer support to the Children’s Service complaint function.
About you
You should be able to deal with complex situations with the ability to organise and prioritise your work to provide high quality and timely support. Resilience is an important quality required as you will be working with sensitive information concerning a number of service areas and will need to handle difficult telephone calls that will require a professional, calm and customer focused approach.
About Us
For all your hard work, you will receive the following;
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply
Please submit your application and personal statement today by clicking the “Apply Now” Button. For an informal discussion about the role please contact Colin Davies colin.davies@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:-
Customer Feedback Officer - Job Profile
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
