Customer Operations Adviser

VNA Recruitment are currently recruiting for a Customer Operations Adviser in Elmbridge.

Role Overview:

As a Customer Operations Adviser, you will play a crucial role in ensuring our customers receive exceptional service. You will be the first point of contact for customer enquiries, providing support and resolving issues efficiently. This role requires a proactive and customer-focused individual who can thrive in a fast-paced environment.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat in a timely and professional manner
• Resolve customer issues and complaints, ensuring a high level of satisfaction
• Process orders, returns, and exchanges accurately and efficiently
• Maintain detailed and accurate records of customer interactions
• Collaborate with other departments to ensure seamless service delivery
• Identify opportunities for improving customer service processes and suggest solutions
• Stay updated on product knowledge and company policies to provide accurate information to customers

Skills and Experience:

• Previous experience in a customer service or operations role is essential
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in using customer service software and Microsoft Office Suite
• Ability to manage multiple tasks and prioritise effectively
• A positive attitude and a commitment to providing outstanding customer service

IF you feel like the perfect person for this role please send me your most up to date CV.