Customer Planning Coordinator

An exciting opportunity has arisen for a Customer Planning Coordinator to support a thriving Business Services department. You will be a key team member, providing exceptional customer service and technical support to a wide range of businesses & consumers alike.

Client Details

This organisation is a well-established firm in the business service provider industry, boasting a strong team of employees. With a national reach, it is dedicated to providing top-quality customer service and technical support from its West Manchester office.

Description

Key responsibilities consist of:

• Support customers via phone and email, resolving technical issues in a timely and effective manner
• Maintain a high level of product knowledge to offer accurate solutions
• Track, prioritise and manage customer requests and issues
• Assist customers with Technical or Billing queries, including diagnostics through to fault resolution
• Calculate and request service credits where applicable, managing Customer expectations on value and timescales · request the addition of charges to an account following a fault if it is deemed Customer Payable
• Own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
• Place orders for replacement routers or other equipment, fulfil the orders and post them to customers
• Work closely with the team to improve customer service procedures
• Provide feedback on customer service and product issues
• Develop strong customer relationships to enhance customer retention
• Participate in staff meetings and training as required

Profile

A successful Technical Customer Service Coordinator should have:

• A strong technical aptitude with an ability to learn new systems quickly
• A passion for providing exceptional customer service
• Excellent communication skills
• The ability to work effectively as part of a team
• An understanding of the Business Services industry
• A proactive approach to problem-solving
• A commitment to continuous learning and improvement

Job Offer

• Basic salary of £24,000 with £249,900 OTE inclu bonus & commission
• A vibrant and supportive team environment
• An opportunity to grow and develop skills within the Business Services industry
• Internal progression opportunities
• Modern office working environment
• Hybrid working
• A full-time, permanent role