Customer Resolution Coordinator

Job Title: Customer Resolution Coordinator
Contract Type: Permanent
Salary: £29,249.92 (£30,789.39 is achieved after 12 months successful performance in the role)
Working Hours:  Full time 35 hours per week
Working Pattern: Monday to Friday- Hybrid
Location: Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Customer Resolution Coordinator
You will receive and respond to all customer and colleagues contacts in relation to services managed or delivered by the building safety department including repairs, estate services, compliance and building safety through digital and telephone communications. Including enquiries (service delivery, charges, request for information), complaints, feedback through a Customer Service Desk. 
About you
We are looking for someone with

• Previous experience in a customer support role
• Track record of over-achieving performance targets
• Strong phone and verbal communication skills along with active listening
• Familiarity with Customer Relationship Management CRM systems and practices

 Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Applications may close before the deadline, so please apply early to avoid disappointment.