Customer Service Coordinator

Job Advert
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.
We have an exciting opportunity for a Customer Service Coordinator to join the team on a Maternity Cover Contract within our
Liverpool Technology Enabled Care (TEC) Service Centre based in Garston. This is an excellent opportunity where you'll work as
part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare
Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC
service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and
review of technology equipment.
About the role:
* Assist and manage incoming calls and answering any customer queries
* Coordinating equipment orders to be delivered, installed and collected
* Order analysis by checking, identifying and reporting any errors made via online orders
* Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
* General administration that supports daily activities and duties
* You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is
recorded and maintained
* Working with people experiencing different vulnerabilities.
What are we looking for?
* Experience in a similar, busy and fast paced Customer Service environment
* Relevant telephone-based Customer Service experience is preferred
* Good attention to detail and accuracy
* Previous experience of administration, order processing and scheduling of workloads
* Professional and confident manner via telephone and email
* Previous stock management experience would be advantageous but is not essential
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
* £21,330.40 per annum
* Monday to Friday 09.00-16.30 (35 hours)
* Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
* Company Pension Scheme
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our
core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a
part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and
develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role involves working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.