Customer Service

Join Our Team as a Customer Service Representative in Wolverhampton!
Position: Customer Service Representative
Job Type: Full Time
Working Schedule: Monday – Friday
Salary: £24,000 - £32,000
Location: Wolverhampton, West Midlands
No cold calling involved!
Are you seeking a supportive and welcoming work environment where your skills and personality shine? Look no further! We're a friendly, family-run business in Wolverhampton offering an opportunity to join our team as a Customer Service Representative.
About Us:
Here at The Big Phone Store, we're not just about phones - we're about making a difference. As the UK's fastest-growing mobile phone recycler, we've been in the industry for 30 years, deeply committed to the circular economy and passionate about environmental sustainability. Our directors live and breathe reuse, and we're on the lookout for innovative employees who share our vision. United by our creative thinkers, we value input at every step, empowering every employee to impact the world for the better.
Key Qualities We Seek:
Excellent call handling skills, maintaining a calm yet confident telephone manner.
Ability to build rapport and communicate effectively, both verbally and in writing.
Target-driven mindset with a focus on timely issue resolution.
Proficiency in computer usage, including Microsoft Office applications and online systems.
Confidence, resilience, and determination to excel.
Team player with strong interpersonal skills and logical thinking abilities.
Enthusiasm, passion, and a proactive approach to problem-solving.
Responsibilities:
As a Customer Service Representative, you'll be the first point of contact for our customers, assisting them via telephone, email, social media, and our customer portal. You'll handle a variety of queries with empathy and logic, ensuring every customer receives outstanding support tailored to their needs.
What to Expect:
A fully supported environment where you can showcase your commitment to exceptional Customer Service.
Opportunities for overtime, including weekend work.
Staff discounts, pension scheme, and exciting social events.
Covid-19 precautions in place, with PPE provided for your safety.
Generous holiday allowance, sick pay, and additional holiday days rewarded for each year of service.
Application Instructions:
If you're passionate about Customer Service and eager to make a positive impact, apply now! We welcome applications from all backgrounds and levels of experience. Join us on our journey to create a greener, more sustainable future.
Note: We do not engage with recruitment companies, no exceptions.
This is a permanent position offering room for personal and professional growth within our thriving business. Apply today and be part of something meaningful!