Customer Service Administrator

Customer Service Administrator

Swinton

£20,000 - £24,000

My client is a friendly fabric company based in Greater Manchester, supplying UK High Street and Independent retailers

They now have an exciting opportunity for a Customer Service Administrator to join their team.

Core duties and responsibilities:

• Entering orders onto the system for processing by the warehouse. Orders come by phone or via email
• Handling price, stock and delivery enquiries. These activities often involve working with our warehouse and production colleagues to get the relevant information.
• Handling quality issues and dealing with returns including processing of returns paperwork via the system.
• Liaising with Carriers over deliveries
• Checking back order files following stock deliveries

What we need from you?

• IT literate - Microsoft Packages.
• Advanced Excel Skills.
• Organised, accurate and able to identify priorities to ensure all tasks are completed correctly and to time.
• A confident communicator with an assured phone manner to ensure our customers have confidence in us and what we tell them.
• Proactive with a "can do" attitude as we strive to exceed our customer's expectations.
• Outgoing and personable to develop strong relations with existing Customers and build relations with new ones.
• A team player to ensure they add to the smooth working of the department.

If you are looking for a role where you will make a real difference to the company, then this role is for you please apply online or contact one of our specialist consultants quoting the reference number NJR14459