Customer Service Administrator

Job Description

Customer Service Administrator n

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• · Location - Henlow n
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• · Monday - Tuesday - 9am - 2pm / Wednesday - Friday 9am - 3pm
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• n· 28 hours a week
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• n· £18k p.a
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n We at Major Recruitment are recruiting for an experienced Customer Service/Administrator based in Henlow. n The role involves supporting the Sales team, dealing with customer queries and complaints, overall support of the sales and service team. nMAIN TASKS & RESPONSIBILITIES n

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• Process customer orders
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• Acknowledge customer order in a timely manner
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• Preparation of customer quotes & processing orders
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• Ensure customer orders are shipped on
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• Update customers of changes in delivery schedules/lead times
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• Communicate internally with other departments to ensure customer expectations are met
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• Prompt reply to telephone calls & emails
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• Action customer returns
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• Deal with Customer complaints
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• Monitoring of stock levels
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• Produce Invoices daily
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• Support sales team
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• Arranging shipping quotes and bookings for non UK customers and any customs paperwork needed
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• Process sample requests for customers and potential customer
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• Maintaining and updating all Customer Service procedures
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• To adhere to all Health, Safety and Environmental procedures
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• To report any unsafe acts or Health, Safety and Environmental incidents
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nKEY SKILLS n

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• Excellent communication skills
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• Excellent working knowledge of MS packages
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• Experience of SAP system
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• Knowledge of Exports for customs
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• Ability to work accurately under strict timescales
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• Customer focused
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• Organised and methodical
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I f you have all the above skills and looking for a new challenge, please apply now

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INDKB

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