Address
Form of work
SalaryKey responsibilities:
- Dealing directly with customers by phone and email, ensuring customer queries are responded to promptly and in a professional manner.
- Raising customer complaints to the appropriate departments and line managers, and communicate and coordinate effectively with internal departments.
- Provide pricing and delivery information.
- Order processing and invoicing.
- When directed by a manager, undertake any other task appropriate to the skills of a Team Leader.
Key Skills/Experience/Requirements:
- Excellent communication and listening skills - written and oral, tactful, courteous and understanding.
- Good working knowledge of IT packages, Word, Excel, Internet/Intranet.
- Strong social and interpersonal skills when dealing with internal and external contacts.
- Good team player and able to work on your own initiative.
- Relevant experience in a Customer Services environment would be an advantage.
- Ability to handle stressful situations whilst remaining calm.
Hours: Monday to Friday 40 hours per week
