Customer Service Administrator

Customer Service Administrator
Dunstable
22,000- 24,000 depending on experience, plus commission structure
Monday-Friday 9am-5pm
Tate are working with a long standing client in Dunstable, supporting with the recruitment of a Sales Administrator / Customer Service Administrator. This is a fantastic opportunity to join a dynamic company that invests back into their team and infrastructure.

This client are a market leader and work with prestigious brands such as Google, Amazon and many more. The business is very proud to offer a quality service and recently won a Business of the Year award.

The Sales Administrator / Customer service Administrator job is an integral role as a key responsibility is processing client orders in a timely manager and ensuring enquiries are followed through from initial quote to completion in a seamless and efficient manner creating a fantastic customer experience along the way.

This role will suit an individual who has experience solving problems and going above and beyond for customers.

The key responsibilities include:
Being the key contact for clients and handle all types of queries with confidence and excellent Customer Service
Processing quotation and sales orders using a bespoke computer system ensuring high level of accuracy
Building relationships and confidence with customers through use of emails and telephone
Liaising with purchasing, artwork and production departments to ensure a smooth processing of orders
Managing Web Chat

Key skills:
Excellent coordination and organisation skills with the ability to work under own initiative, and ability to work to deadlines
A firm understanding of effective customer care process and wider impact on business
Excellent communication skills, with the ability to build and maintain strong and compelling relationships
Excellent telephone manner with strong written and verbal skills
Being comfortable working with numbers and providing quotations to clients

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.