Customer Service Administrator

A fantastic opportunity for a Customer Service administrator to join WTW one of the leading insurance risk and consulting firms. Within this role you will build and maintain an excellent rapport with a portfolio of clients whilst also being able to further develop your Customer Service skills, policy administration and insurance knowledge. Day to day responsibilities include the administration of Medical insurance schemes, handling and resolving client queries and liaising with insurers and colleagues.
What can we offer you? Full training is provided including new starter induction and further training thereafter. As an industry leader, we offer opportunity for career progression along with a competitive salary and excellent benefits package including; company pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.
The Role 

• Communicate effectively with clients and colleagues via the telephone, letter, and email.
• Maintain client records on the database to ensure it is kept up to date and accurate.
• Assist clients with claims administration and processing.
• Be the day-to-day point of contact for clients; resolving queries, providing support and liaising with insurers.
• Participate in client meetings (virtual or in person) alongside the sales consultant/account manager, as required.
• Monitor own workflow to ensure service levels are achieved.
• Attend regular training to maintain insurer product knowledge.
• Help to provide an efficient, professional service to meet all clients’ needs and to promote the Willis Towers Watson brand.
• Develop knowledge of clients’ health and benefits schemes.

The Requirements

• Able to work to a high level of accuracy.
• Interpersonal skills to include good written and verbal communication.
• Customer service experience.
• Confident using Outlook and Microsoft Office.
• Knowledge of other health-related insurance policies & employee benefits is desirable

Equal Opportunity Employer 
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.