Customer Service Administrator

Job Title: Customer Service Administrator
Location: Cardiff
Salary: Up to 27,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!
Are you a talented and organised professional with a passion for delivering exceptional Customer Service? If so, Recruitment Fox have an exciting opportunity within our client's organisation. Our client is seeking a Customer Service Administrator to join their team and play a pivotal role in efficiently coordinating waste management services with their in-house transport and third-party hauliers.
Key Responsibilities:
Coordinating waste collections/disposal for our client's customers and working closely with sub-contractors/hauliers and disposal/recycling facilities.
Ensuring the acquisition and validation of all licenses and weighbridge tickets from sub-contractors.
Updating sub-contractor information in our client's system.
Preparing all necessary documentation and consignment notes for waste collections.
Accurately inputting and maintaining information within the waste management database system.
Collaborating with various departments, including Account Managers.
Obtaining weights and data from suppliers for collection purposes.
Ensuring compliance with all legal and regulatory requirements and ISO 9001 standards.
Conducting occasional site visits to oversee collections or to foster relationships with sub-contractors.
Verifying and processing supplier and customer invoices and addressing any invoice-related queries.
Compiling and managing reports.
Managing waste samples, data sheets, and specifications.
Providing support during periods of staff leave and overflow.
Working towards key performance indicators (KPIs) and adhering to Standard Operating Procedures.
Updating work instructions as required in accordance with customer contract agreements.
Requirements:
Demonstrated strong administrative experience within a business-to-business environment.
Previous experience in Customer Service, preferably within a business-to-business context where building and maintaining client relationships are vital.
Experience within the waste management sector or a similar customer-focused service provider is a distinct advantage.
Commercial understanding of the waste industry and waste materials is preferred.
Excellent written and verbal communication skills, coupled with a proven record of exceptional Customer Service.
The ability to effectively influence and negotiate with internal and external stakeholders, primarily via telephone.
Strong multitasking capabilities within a fast-paced team environment.
Proficiency in IT skills, including accurate data entry and experience with the Microsoft Office Suite.
The Ideal Candidate:
A dedicated team player with a positive and proactive attitude.
Exceptional organisational skills, able to thrive under tight deadlines with meticulous attention to detail.
Strong negotiation skills.
Excellent time management abilities.
Commercially aware and proactive in supporting our client's growth.
Thrives in a fast-paced environment, with the ability to prioritise and handle multiple tasks simultaneously.
Self-motivated, accustomed to working within strict deadlines, and eager for continuous learning.
If you are a proactive, self-motivated individual with a passion for delivering excellent Customer Service and a strong background in administration, we encourage you to apply for this exciting opportunity. Join our client's team and play a pivotal role in the success of their waste management operations.
Recruitment Fox is an equal opportunity recruitment agency and welcomes candidates from all backgrounds to apply.