Customer Service Administrator

We are recruiting a Customer Service Administrator working for our client in Newark. 

This role will suit someone looking for a full time or part time role. Immediate start available. Full time salary £23,000 DOE

Reporting to the Customer Service Team Leader, you will provide administration support in a timely, professional and friendly manner. You would also assist with processing customer orders when the team need extra support. This will be a mixed role involving both Administration and direct Customer Service tasks so we are looking for someone who is comfortable dealing with customers by telephone.

Day to day your role will largely involve:
- Arranging orders via suppliers and liaising with suppliers regarding any delays, keeping the customer updated at all times
- Be a point of contact for customer support enquiries and ensuring these are handled sensitively
- Update order tracking spreadsheets using Excel
- Prepare and distribute quotations
- Handle Customer Service queries via telephone
- Dealing with customer orders, complaints, account queries, credit notes

3-5 years of customer facing experience would be required, along with an ability to work within tight deadlines. You'll suit this role best if you are customer focused, with strong Microsoft Office skills and an ability to problem solve, thinking on your feet.

If you feel that you have the skills and this role is right for you then please contact Ellen 

Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973.