Customer Service Administrator

A well established business based in central Nottingham are looking for a Customer Service Administrator to join their growing team. As a Customer Service Administrator you will be customer orientated and will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency.

Duties include:

• Providing help and advice to customers communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing problems
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers, often involving use of computer packages and software
• Writing reports analysing the Customer Service that your organisation provides
• Learning about products or services and keeping up to date with changes
• Handling customer concerns/complaints, provide appropriate solutions within the time limits and follow up to ensure resolution
• Keeping records of customer interactions, process customer accounts and file documents
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools

Skills Required:

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Familiarity or learning agility of Web based Customer Portals
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively

The Customer Service Administrator will have an ability to work well under pressure and prioritise your workload. You will also ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

In return you will be offered a salary of 24,000 - 26,000 depending on experience. Working hours are Monday to Friday 8:30am - 5:00pm with half an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.