Customer Service Administrator

Join the Family: Celebrate 60 Years of Customer Care!

Calling all Customer Service superstars! Are you passionate about creating lasting relationships and exceeding expectations? Do you thrive in a supportive, family-run environment where your contribution truly matters?

Valeco Recruitment are delighted to be partnering exclusively with our client who are a cornerstone of Scottish business for the past 60 years, is bursting with excitement as we expand our team! To celebrate our growth and dedication to exceptional Customer Service, we're seeking a bright and enthusiastic Customer Service Hero to join our vibrant head office family.

Here's where you'll shine:

• Become the voice and face of the brand: Be the friendly expert who greets customers by phone, email, and online chat. Guide them through orders, answer questions with a smile, and ensure every interaction is seamless and delightful.
• Master of organisation: Keep customer records sparkling clean, process payments promptly, and handle invoicing with accuracy.
• Social media maven: Spread the brand love across our platforms! Working with internal partners on the platforms and how they are doing and being part of the idea factory
• Website whiz: Ensure the online store is always shipshape! Update product information, maintain accurate stock levels, and be the guardian of online accuracy.
• Team player extraordinaire: Join a close-knit group who support each other, celebrate successes together, and make coming to work a joy.

If you're:

• A natural-born problem solver with a knack for turning frowns upside down.
• An organisational guru who thrives in a fast-paced environment.
• A social media butterfly who loves engaging with online communities.
• A detail-oriented champion who values accuracy and efficiency.
• A team player who lifts spirits and brings positive energy to every interaction.

Then you're our perfect match!

This isn't just a job. It's an opportunity to become part of a legacy, build rewarding relationships, and make a real difference in our customers' lives. Ready to secure this newly created opportunity? Apply today!

Bonus perks:

• Competitive salary and benefits package
• Opportunity to learn and grow within a dynamic company