Customer Service Administrator - Maintenance

Customer Service Administrator - Maintenance, Salary: Up to £28k + Benefits and career opportunities, Based: Hybrid remote with a minimum of 2 days in the Gravesend office.

We require a Customer Service Administrator to work for a leading company who specialise in the hire and sale of portable cabins / accommodation and associated products. The purpose of the role is to provide Customer Service and administrative support within the services Planning teams.

This position could therefore suit candidates from a Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator, Planning Administrator / Planner or similar fast paced environment background.

Main responsibilities:

• Log calls for support service onto the system.
• Raise purchase orders for support service engineers.
• Confidently handling internal / customer telephone queries (e.g. Estimated Time of Arrival (ETA) for units en route to customer) and problem solving.
• Ensuring customers are updated at all times of the progress of their Maintenance issue.
• Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns.
• Be proficient in the use of systems to deliver workable solution that meets our customer’s requirements.
• Liaise with mobile engineers to resolve customer issues, or forward to the Regional Service Managers or branches depending on type of issue. i.e. customer related/breakdowns.
• Liaise with transport regarding install/dis-mantles within an agreed timely manner.
• Liaise closely with Technical Support on all installs/dismantles ensuring agreed work streams are reached.

Candidate Requirements:

• Ability to plan / schedule engineers and vehicles efficiently and effectively
• Ideally have experience in a Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator, Planning Administrator / Planner or similar role.
• Geographical knowledge
• A good level of skill in Microsoft Office products and I.T systems in general
• Ideally have an understanding and knowledge of current regulations in regarding to Working Time Directive
• Ability to handle a high volume of telephone calls
• Familiar with working in a high-pressure environment with the ability to plan, organise and think on your feet.

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet.  They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.

In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the planet.

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Key words: Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator Planning Administrator / Planner or similar background