Customer Service Administrator

Customer Service Administrator
20,000 - 21,000 per annum
Chelmsford, Essex
Monday-Friday, 9am-7pm (35 hours)

On days you work until 7pm, you will work 9am-3pm in the office and 5pm - 7pm will be worked from home. This will be for a maximum of 2 days per week on a rota basis. Usual office hours are 9am-5pm.

Job role:

The Customer Service Administrator role is to support the Sales Team Leader to drive sales for each of the three conveyancing departments and supervise the sales team. With a dedicated sales line for clients looking for quotes, the sales team are responsible for raising quotes and following up on quotes to encourage potential new clients by answering any questions they may have, ensuring excellent Customer Service is provided. Once potential new clients have been converted into new instructions, the files are opened on the system and passed to the relevant department. The role requires confidence, patience, politeness, and knowledge of the services. Excellent telephone and communication skills are required with ability to prioritise and pay attention to detail.

Job responsibilities:

• Issuing quotations within a timely manner upon receipt, whether this be by phone, email or any other means.
• Ensuring that client contact is maintained regularly to provide answers to any questions, to receive updates on where potential new clients are at with their transactions and to understand if they are proceeding with the quote.
• All client correspondence to be logged to ensure the update process is as streamlined as possible and that all members of the team have an understanding of any key information that is provided by the client.
• Encouraging clients to provide feedback in any instances to help us to improve so that we provide the best service possible and further feedback any important information to the Sales Team Leader/BDM.
• Informing the Sales Team Leader of any new work, one off new build instructions to ensure that work can be distributed accordingly.
• Being knowledgeable of the conveyancing process and asking questions where needed to ensure that clients are provided with accurate information.
• Ensuring that all files are signed for by the conveyancing team at the beginning of every day and file inserts are prepped in readiness for creating new files.
• Organise and attend promotional events as and when required.
• Take direction from Sales Team Leader as and when required.

Key Skills:

• Excellent communication skills, verbally and written
• Ability to work largely on own initiative
• Positive and friendly persona
• Excellent time-keeping, organisation and working methods
• Professional and approachable
• A good standard of personal presentation
• Ability to promote a positive image of the company

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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