Customer Service Administrator

As a Customer Service Administrator at HMNB Portsmouth, you will support HMNB helpdesk and respond to enquires, allocate sports & accommodation bookings and support general administration where required.

What you’ll do: 

Answer incoming calls to HMNB Portsmouth HelpDesk and respond promptly.
Liaise with internal and external customers
Assign all queries to appropriate manager through SMS system.
Assist in accommodation and sports bookings
Support with the cover of annual leave and/or sickness of staff within team.
Process all information with discretion and strict confidentiality in order to comply with data protection and other security requirements
Continue to develop one’s own skills and knowledge within the position, including any required training courses
Maintain excellent client/customer relationships
Attend team briefs, huddles and meetings as required
Attend your performance development review to discuss job standards and agree development activities
Maintain a clean and tidy work area at all times
Maintain high levels of personal hygiene and wear the appropriate uniform as required
Care for all available resources including equipment, materials and supplies as directed
Report any near miss occurrences, accidents or faulty equipment to management
Ensure effective communication with line manager, team, customer and client organisation
Maintain all areas of responsibility to the set service standards and in line with applicable service offer
To carry out any other reasonable tasks and/or instructions as directed by management

What you bring:  

 Good verbal and written communication skills
Good knowledge of Microsoft applications
Strong organisation and time management skills
 Able to build relationships at all levels within the organisation and externally with sub contractors and the client

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment  
Competitive compensation  
Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  
Package Description
22 hours per week
Wednesday to Friday
Wednesday & Thursday 08:30-16:30 /  Friday 07:00-15:00 
£13.52 per hour 
Car parking available on site

​Check your local transport links here: Plan Your Journey | Traveline 
About The CompanyAbout Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.