Customer Service Adviser

• Full training provided plus up to 60% home working options available on completion of training (approx. 3 months)


• Based at our newly refurbished Avon House office, Monday – Friday 9am – 5pm (no evenings or weekends)


• Join an organisation that is passionate about employee engagement and development

We have an exciting opportunity available for a Customer Service Adviser within the Financial Services Operations area to provide an excellent level of service to our customers.

As part of this fast-paced team, you’ll respond to customer queries in relation to life claims. Your day will consist of processing policy payments, responding to claims and seeing these through to conclusion as well as servicing existing policies as well as managing a wide range of queries across a range of NFU Mutual Life products.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Service Adviser you’ll ensure we continue to deliver this outstanding service, bringing your personality to the role and establishing long term, effective relationships with our customers. We’re all about warm personalities, quality conversations and a customer-first attitude.

To be the best you can be in this role, we provide a comprehensive training programme that includes a mixture of classroom and hands-on experience. Once your training is complete, we will provide a supportive learning environment so that you can confidently start your career with NFU Mutual.

This role is based in our Avon House office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment and support  to work some of your hours from home following your training period. To help you give your best in the office and at home, we’re open to discussing what this might look like for you.

To be eligible for this role all candidates must have the continuous right to work in the UK and any offer of employment is conditional upon this requirement being satisfied. NFU Mutual have assessed this Customer Service role and have established it does not meet the criteria for the Skilled Worker Visa Sponsorship.

You're a strong team player who always strives to achieve high level quality output. You’ll bring your previous Customer Service experience and will be passionate about delivering excellent Customer Service. To join our team you’ll:

• Be customer focussed with a strong attention to detail


• Have Customer Service experience


• Possess the ability to show empathy and resilience


• Be organised with strong administration skills


• Have strong communication skills with the ability to communicate confidently and effectively via the telephone

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary up to £23,000 per year


• Annual bonus (up to 10% of salary) 


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme*


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024 and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.