Customer Service Advisor

Job summary
Dedicated Customer Service Representative needed for growing family businessManage all Customer Service inquiries and provide supportGood communication skills and ability to work under pressure required
Job seniority: entry level
Responsibilities
• Manage all Customer Service inquiries, including invoicing queries• Work with the Operations team to deliver excellent service• Provide back up support to the Sales coordinators• Manage customer queries via phone and email• Problem solve any issues relating to customers' deliveries• Provide basic technical support to customers• Manage all customer return requests• Handle queries from Rep's & Accounts
Requirements
• Good communication skills• IT literate• Problem-solving ability• Ability to work under pressure• Use of CRM systems• Delivery inquiries• Technical Support• Return requests• Manage customer queries via phone and email• Work with Operations to problem solve any issues relating to customers' deliveries
Key Skills Needed
• Good communication skills• IT literacy• Problem-solving ability• Ability to work under pressure• Use of CRM systems• Delivery inquiries• Technical Support• Return requests• Customer query management• Basic technical support