Customer Service Advisor

Client Relationship Assistant
Birmingham
Full time & Office based
Monday - Friday 9:00am - 5:00pm
Salary £22,000 - £25,000 depending on experience
Our client is looking for an experienced Customer Service Advisor, to join their successful team in their Birmingham Office.
Main responsibilities:
• Providing full support to our Conveyancing department to enable them to operate efficiently.
• Preparing correspondence using our case management system.
• Attending to clients both on the telephone and in person.
• Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
• Maintaining good relationship with new business introducers
• Guiding clients with the initial first steps of their move
• Preparing mail and enclosures for dispatch.
• Arranging the scanning and photocopying of paperwork.
• Carrying out other duties and responsibilities as required
The candidate will:
• Ideally possess a background in Customer Service and an understanding of legal services
• Possess a high level of accuracy.
• Have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
• Have the ability to work under pressure.
• Be a team player with excellent communication skills and enthusiasm.
• Be highly organised, methodical and adaptable.
• A desire to progress within the new business department.
In return, our client offers interesting work in a friendly and supportive environment. Salary is negotiable and will depend on experience and qualifications. Any necessary training is provided.